Canvas

CANVAS LOGIN INFORMATION

If you are new to Northwestern and have not logged into Self-Service yet, please do that before attempting to login to Canvas.

Instructions for logging into Self-Service

Your username is your full email address. If your name is John B. Doe and your student ID is 0012345, your username will be jbdoe45@rangers.nwosu.edu (all lower case).

Your password will be the same password you established on Self-Service. This password will be used for Canvas, Self-Service, and your University email. If you would like to reset your password, log into Self-Service, click your username in the upper right, then click “Change Password.” This will change your password for Canvas, Self-Service, and your University email. Note: when your change your password in Self-Service, it may take up to 30 minutes for the password to update in Canvas and email.

Detailed login instructions for Canvas

Please review the online testing tips below before attempting an exam on Canvas.

BROWSER COMPATIBILITY

We recommend that you use a recent version of Chrome or Firefox with Canvas. Use the Safari browser only on devices with the macOS or iOS operating systems. Internet Explorer is not a supported browser.

CANVAS HELPDESK

If you need help with Canvas, email help@nwosu.edu or call (580) 327-8181.

Helpdesk hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.

Saturday & Sunday
email monitored

If you need help accessing your email, please read the step-by-step instructions. If you need assistance with your email, contact Dalton Moser at ddmoser@nwosu.edu or (580) 327-8611.

STUDENT CANVAS ACCESS

FACULTY/STAFF CANVAS ACCESS

CANVAS TUTORIALS

Online Testing Tips

TIPS FOR SUCCESSFUL ONLINE TESTING

1. Make sure your browser is compatible with Canvas. We recommend that you use a recent version of Chrome or Firefox.

2. Consider cleaning up your browser before you begin.

Turn off any toolbars or browser plug-ins that may interfere with your exam
Make Canvas a trusted site in your browser
Turn off popup blockers
Clear your browser's cache and delete temporary internet files

3. Use a reliable internet connection. Online testing is completely different from regular web browsing. Your computer must remain connected to Canvas for the entire duration of your exam and even the smallest disconnect may cause your exam to terminate. Using satellite internet or any device that creates internet from a cell phone signal will increase the odds of a lost connection. Find a computer with a reliable internet connection to take your exams.

4. Don't user your browser's back button. Use only the buttons provided in the exam window to navigate the exam. Using the browser's buttons could cause the exam to terminate.

5. Don't use the backspace key. If your cursor is outside of a text box area, the backspace key could cause the exam to terminate. It is advisable to use the delete key if you need to delete text while taking an exam.

6. If you have technical difficulty, contact your instructor and the helpdesk immediately.

Respondus LockDown Browser and Monitor Information

RESPONDUS MONITOR INFORMATION FOR STUDENTS

Your instructor may give you the option of using the Respondus Monitor system to take an online exam. Respondus Monitor records the visual, audio and desktop aspects of your exam environment. Please take some time to review the information on this webpage prior to using the Respondus Monitor system. You do not need a Respondus account to take an exam via Respondus Monitor.

Requirements

You will need a web camera, a microphone, and a sufficient internet connection (specifically, upload speed) to take exams using the Respondus Monitor system.
You will need one of the following devices: a PC running Windows 10 or 11, a Mac running macOS 12.0 or later, a Chromebook with the latest version of ChromeOS, or an iPad running iPadOS 12.0 or newer. Note: Windows 10/11 S Mode and Windows SE are not supported.
At least 4 GB of available RAM is required to use Respondus Monitor.
A PC will need at least 75 MB of permanent space on the hard drive, and a MAC will require 120 MB of permanent space.
You will need to download the Respondus LockDown Browser to your computer in order to use Respondus Monitor. It is a free download from the Respondus Monitor website.

Guidelines

Select a location where you are comfortable having a video recording taken of yourself and your workspace environment. This area should be free of distractions and interruptions.
Turn off all other devices (e.g. tablets, phones, second computers) and place them outside of your reach.
Before starting the test, know how much time is available for it, and also that you've allotted sufficient time to complete it.
Clear your desk or workspace of all external materials not permitted - books, papers, other devices.
Remain at your computer for the duration of the test.
If the computer, Wi-Fi, or location is different than what was used previously with the "Webcam Check" and "System & Network Check" in LockDown Browser, run the checks again prior to taking the exam.
To produce a good webcam video, do the following:
- Avoid wearing a baseball cap or a hat with a brim.
- Ensure your computer or device is on a firm surface (a desk or table). Do NOT have the computer on your lap, a bed, or other surface where the device is likely to move.
- If using a built-in webcam, avoid readjusting the tilt of the screen after the webcam setup is complete.
- Take the exam in a well-lit room, but avoid backlighting (such as sitting with your back to a window).

Helpful Links

Respondus Monitor Student Quick Start Guide

Respondus Monitor Video Overview

How to Install LockDown Browser Video Tutorial

Video Tutorial for Installing LockDown Browser on a Chromebook

Download Respondus LockDown Browser

Getting Help

The Windows and Mac versions of LockDown Browser have a "Help Center" button located on the toolbar. Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area.
24/7/365 Live Chat Support is also available from the Help Center, or from within the "it's not working" troubleshooter.
Respondus has a Knowledge Base available from the Respondus support website. Select "LockDown Browser & Respondus Monitor" as the product to view helpful articles.
If you're still unable to resolve a technical issue with LockDown Browser, go to the Respondus support website and select "Submit a Ticket." Provide detailed information about your problem and what steps you have taken to try to resolve it.