Online Education Complaint Process
Northwestern Oklahoma State University seeks to maintain the highest standards of integrity and fairness in its relationships with students. We desire to resolve student complaints, grievances and concerns in an expeditious and fair manner.
Students are asked to use the Student Complaint Form to file a complaint or the Student Grievance Form to file a grievance. Please submit the appropriate form to the Vice President for Student Affairs and Enrollment Management:
Mr. Brad Franz
Northwestern Oklahoma State University
709 Oklahoma Blvd.
Alva, OK 73717
Students taking online courses from Northwestern who wish to file a complaint or resolve a grievance should follow the University's Student Complaint or Grievance procedure as outlined in the Student Handbook. In the unlikely event that an issue cannot be resolved by the University, students may file a complaint with the State licensing authority where they reside. This link provides contact information for each state agency. Students are urged to exhaust all possible internal avenues for resolution before filing complaints with external agencies.